Everything you need to know about automatic payments: how to do it, which payment methods and its benefits.

With automatic payments, you no longer need to manually pay for each order. This ensures your deliveries continue smoothly and without interruption ✨

To activate automatic payments, you first need to add a payment method to your account.

Once your card has been added, you can activate automatic payments directly from this section.

If you're changing banks, you can easily update your payment details:

Once the new card has been added, you can reactivate automatic payments.

⚠️ If you're using a debit card, the first payment must be made manually. Automatic payments can then be activated from the second payment onwards.

• No interruption to your dog's deliveries.

• No need to remember to pay each order manually.

• Your payment details are processed securely.

• Your subscription remains active automatically.

• You can modify or deactivate automatic payments at any time.

Automatic payments are available with:

• credit cards (Visa, Mastercard, and American Express);

• debit cards.

⚠️ For debit cards, a first manual payment is required before automatic payments can be activated.

❌ Automatic payments via PayPal are currently not available, as access to banking information is limited with this payment method.

If a payment cannot be processed:

• you will receive an email informing you of the failed payment;

• a new payment attempt will automatically be scheduled;

• your delivery will be postponed by one week if the payment cannot be successfully processed, as unpaid orders cannot be confirmed;

• you can also complete the payment manually through your account.

To help avoid payment failures, we recommend regularly checking that:

• your payment details are up to date;

• your card has not expired;

• sufficient funds are available.

Yes, you can deactivate automatic payments at any time.

You can also:

• remove a payment method;

• select a different preferred payment method;

• reactivate automatic payments at a later time.

⚠️ If automatic payments are disabled, future orders must be paid manually to maintain your delivery schedule.

💬 Do you have any questions about payments or automatic billing?

Feel free to contact us — we'll be happy to help 😊🐾