From the moment you receive the order confirmation email, you can track in real-time the different stages of preparation and delivery of your box. Each status indicates exactly where your order is, from preparation to handover to our delivery partner.
This tracking is available directly on the homepage of your Dog Chef account, where the carrier tracking number will also appear as soon as it becomes available.
This feature gives you more visibility and transparency over the processing of your order.
Here’s what the different statuses mean:
👩🍳 Your order is ready to be packed!
At this stage, your order has been confirmed and recorded in our system. It is scheduled for the next preparation session.
Our team checks all details (recipes, quantities, addresses, etc.) so everything is ready when packing begins.
📦 We are carefully preparing your order today!
It’s the big day! 🐾Your order is being prepared in our kitchen.
Shipping labels have been printed, and our team ensures that each portion perfectly matches your profile and needs.
This means your box will soon be packed to be handed over to the carrier.
🎀 Everything is packed and ready to be handed over to our delivery partner!
Your order is now complete, packed, and labeled. It is in our shipping area, waiting to be collected by our delivery partner.
This status is recorded as soon as the first package of your order is scanned.
🚚 Our delivery partner has your package — just a little patience!
Your package has left our facilities and is now in the hands of the carrier.
They will ensure it reaches you as quickly as possible.
You can track its progress in real-time using the tracking number available in your Dog Chef account.
Thanks to this improved tracking system, you can know exactly where your order is, from preparation to delivery, directly from your Dog Chef account.
Feel free to contact us for any assistance. 🐾