Depending on the carrier responsible for your delivery, you will receive a tracking link (track & trace) before the courier arrives, which will allow you to know approximately when you will be delivered. This link may also allow you to modify the place and date of delivery.
Below, you will find all the information by carrier:
DPD Dry (for dry food deliveries)
1 day before delivery
You will receive an email from DPD Sec containing the tracking link. With this link, you can:
change the delivery date
change the delivery address
request collection at a depot or pickup point
indicate a safe place to deliver the order
On delivery day
You will receive a new email from DPD Sec containing the precise delivery time slot.
ChronoFresh
On delivery day
On the morning of your delivery, a Dog Chef email will be sent to you containing the tracking link for your ChronoFresh order. With this link, you can:
change the delivery date
change the delivery address
request collection at a depot or pickup point
DHL
1 day before delivery
You will receive an email from DHL containing the tracking link with a 4-hour delivery window. Unfortunately, currently, DHL is obligated to attempt delivery before placing your package at a pickup point.
LeenMenken
On delivery day
You will receive an email from LeenMenken containing the tracking link. Unfortunately, this tracking link currently only allows you to track your package.
Dog Chef Couriers
1 day before delivery
You will receive an email from Dog Chef containing the tracking link with a 3-hour delivery window. Unfortunately, this tracking link currently only allows you to track your package.
On delivery day
You will receive an SMS from Dog Chef containing the tracking link. Unfortunately, this tracking link currently only allows you to track your package.
Shippr
On delivery day
You will receive an SMS from Shippr containing the tracking link. Unfortunately, this tracking link currently only allows you to track your package.