Depending on the carrier responsible for your delivery, you will receive a tracking link (track & trace) before the courier arrives, which will allow you to know approximately when you will be delivered. This link may also allow you to modify the place and date of delivery.
Below, you will find all the information by carrier:
DPD Dry (for dry food deliveries)
1 day before delivery
You will receive an email from DPD Sec containing the tracking link. With this link, you can:
change the delivery date
change the delivery address
request collection at a depot or pickup point
indicate a safe place to deliver the order
On delivery day
You will receive a new email from DPD Sec containing the precise delivery time slot.
⚠️ In case of absence: you can add your delivery instructions directly via the DPD tracking link you receive.
ChronoFresh
On delivery day
On the morning of your delivery, a Dog Chef email will be sent to you containing the tracking link for your ChronoFresh order. With this link, you can:
change the delivery date
change the delivery address
request collection at a depot or pickup point
⚠️ In case of absence: Chronofresh does not currently offer specific absence instructions via the tracking link. We recommend leaving a note on your door with the necessary instructions for the delivery driver.
DHL
1 day before delivery
You will receive an email from DHL containing the tracking link with a 4-hour delivery window. Unfortunately, currently, DHL is obligated to attempt delivery before placing your package at a pickup point.
⚠️ In case of absence: DHL does not currently offer specific absence instructions via the tracking link. We recommend leaving a note on your door with the necessary instructions for the delivery driver.
LeenMenken
On delivery day
You will receive an email from LeenMenken containing the tracking link. Unfortunately, this tracking link currently only allows you to track your package.
⚠️ In case of absence: you can provide the address of a neighbour in advance directly via your Dog Chef account, who can receive your order if you are not at home. This instruction is linked to your delivery. The neighbour must live within 250 metres of your home.
Dog Chef Couriers
1 day before delivery
You will receive an email from Dog Chef containing the tracking link with a 3-hour delivery window. Unfortunately, this tracking link currently only allows you to track your package.
On delivery day
You will receive an SMS from Dog Chef containing the tracking link. Unfortunately, this tracking link currently only allows you to track your package.
⚠️ In case of absence: you can provide your delivery instructions in advance directly via your Dog Chef account. For example, you can indicate where the entrance is or explain how the delivery driver can access your home. If you are not at home, you can also provide the name and address of a neighbour who can receive your order. These instructions are linked to your delivery.
Shippr
1 day before delivery
You will receive an email from Shippr with a 30-minute delivery time slot.
On delivery day
You will receive an email in the morning indicating your expected delivery time, with a 30-minute time slot.
You will then receive an email informing you that you are the next customer to receive their delivery.
You will also receive an SMS containing your delivery code and informing you that you are the next customer to receive their delivery.
⚠️ In case of absence: if you cannot be present for the delivery, you can add your absence instructions directly via the Shippr tracking link you receive. You can use it to tell the delivery driver what to do if you are not at home.