Dog Chef

Learn when your next Dog Chef delivery is scheduled and where to find the delivery date in your account.

When is my next delivery scheduled?

Learn how a Dog Chef delivery works, from dispatching your order to receiving your fresh meals at your doorstep.

How does a Dog Chef delivery work?

Learn how to track your Dog Chef order and check the status of your delivery in just a few clicks.

How do I track my order?

Learn how to use the carrier's tracking link to follow your Dog Chef delivery in real time.

How do I track my delivery using the carrier's tracking link?

Learn about Dog Chef delivery costs, when delivery fees apply and any exceptions depending on your order.

How much does Dog Chef delivery cost?

Learn how to change the day or time slot of your Dog Chef delivery to choose a delivery time that suits you.

How do I change the day or time slot of my delivery?

Would you like to change the delivery address only for your next order? Here’s how you can easily update it from your Dog Chef account.

How can I change the delivery address for my next order?

Learn what to do if you haven't received your Dog Chef delivery, how to check its status and contact our customer service.

Delivery not received: what should I do?

Learn what you can do if you still have enough food before your next Dog Chef delivery, such as changing your delivery date, pausing your subscription or adjusting your order.

Too much food before my next delivery: what should I do?

Learn which delivery partners Dog Chef works with and how your order is delivered depending on your region.

Which delivery partners does Dog Chef work with?

Find out whether you can return a Dog Chef box, which conditions apply and what solutions our customer service team can offer.

Can I return a Dog Chef box?

Find out whether Dog Chef delivers on public holidays, how to check if your delivery is scheduled for a public holiday and what happens if your delivery is brought forward.

Do you deliver on public holidays?

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Everything you need to know about your Dog Chef deliveries: delivery dates, time slots, tracking, carriers and managing your deliveries.

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