I would like to place occasional orders without a subscription

Yes, absolutely! 🐾

To get started, we do ask that you first order a 14-day trial box. This allows your dog to discover our meals gradually and helps you find the plan that suits them best.

💚 We're so confident that your dog will love our meals that we'll refund your trial box if that's not the case.

Many customers choose to keep their subscription active while adjusting their deliveries whenever needed.

With your subscription, you can:

• bring forward or reschedule deliveries;

• temporarily pause your subscription;

• change your recipes;

• adjust your daily portions;

• add extras to your upcoming deliveries.

💡 By keeping your subscription active, you continue to benefit from:

• 10% off with a 100% Fresh Plan;

• 10% off with a 100% Kibble Plan;

• 10% off with a Mixed Plan (Fresh + Dog Chef Kibble);

• 5% off with a Mixed Plan (Fresh + Your Dog's Current Food).

This gives you maximum flexibility without having to place a new order every time.

One-time orders can be placed through the Shop in your Dog Chef account.

💡 The Shop is only accessible from within your Dog Chef account. It is not a separate public webshop.

You can purchase:

• snacks;

• boosters and supplements;

• chew products;

• one additional 1 kg bag of kibble.

Once your subscription has been cancelled, additional products become available in the Shop.

You will then be able to purchase:

• fresh meals;

• multiple 1 kg bags of kibble;

• 3 kg and 7 kg bags of kibble.

💡 Fresh meals, multiple 1 kg bags, and 3 kg or 7 kg bags are not visible in the Shop while your subscription is active.

⚠️ Pausing your subscription is not sufficient. Your subscription must be fully cancelled before these products become available.

Log in to your Dog Chef account and go to:

Home → Shop

⚠️ The products displayed in the Shop depend on whether your subscription is active or cancelled.

• Orders placed outside of your subscription must be paid immediately to be confirmed and processed.

• Shipping is free for one-time orders of €49.95 or more. Orders below €49.95 are subject to shipping costs.

💬 Do you have any questions?

Feel free to contact us. We'll be happy to help! 😊